Address Google Map
2550 S. County Road 100, Alamosa, CO 81101
E-mail Pack & Ship
CountyLinePackShip@gmail.com
CL.PackShip@gmail.com
Call Pack & Ship
720-635-3931
Pack & Ship Hours
Monday – Friday
8:00 AM – 5:00 PM
Terms & Conditions
As authorized shipping centers for UPS AND FedEx, we reserve the right to open packages under the following conditions:
Security
Inspecting packages helps prevent the transport of prohibited items like hazardous materials or items that could be used for illegal activities.
Compliance with Regulations
They may need to ensure compliance with customs regulations or other legal requirements.
Protection of Their Own Assets
Inspecting packages can help them ensure the safety and integrity of their equipment and other assets.
Weight Verification
If a shipment’s weight on the shipping documentation is incorrect, they may weigh it before delivery.
We are not responsible for damages during transition. If items were shipped under our shipping accounts and damage occurs, please let our shipping manager know immediately to file a claim.
What To Know Before You File a Claim?
CL Pack & Ship offers trusted shipping solutions, but issues like lost or damaged packages can occur. Here’s what you need to know to file a claim smoothly.
When To File a Claim?
Start a claim within 60 days of the scheduled delivery for:
- Packages that are lost
- Packages that are damaged
- Unreceived Collect on Delivery (C.O.D.) payments
Acting quickly ensures your claim is eligible.
If you’re a recipient or third-party shipper, take these steps:
- Contact the CL Pack & Ship shipping manager via email or phone.
- Provide:
- Images of the damaged box and contents
- An invoice stating the actual value
- The tracking number
Having these ready speeds up the process.
What To Keep In Mind?
Proper documentation is critical for a successful claim:
- You’ll need your tracking number to start.
- Keep any invoice proving the package’s value.
- For damaged packages, retain the contents and original packaging for inspection.
Claim Review: Check Your Email
While we review your claim:
- The shipper may receive time-sensitive requests for additional information or photos.
- Respond promptly to avoid delays in processing.
Stay in the Know
If you are the recipient and want updates:
- Reach out to the shipper who used CL Pack & Ship.
- Provide your Tracking Number or Claim Number.
- Our shipping manager will keep you informed throughout the process.
Wait for a Resolution
Unless additional investigation is required, you can typically expect a resolution to your claim in 8 to 10 business days.
What To Know Before You File a Claim?
CL Pack & Ship aims to resolve claims efficiently. Here’s what to expect after submitting your claim.
Resolution Status:
Be on the lookout for notifications about the resolution of your claim. Shippers can see more details and track a claim’s progress by logging into the claims dashboard.
Payment Documents:
If your claim is approved, the shipper may need to provide payment documents.
Receiving Payment Claims:
Payments will be sent to the shipper approximately within 3 days, once we have received and validated your payment documents.
We Reserve The Right To Refuse Any Packages For Any Reason.
Reasons for Refusing Packages
CL Pack & Ship prioritizes safe and compliant shipping. Packages may be refused for specific reasons to ensure safety, compliance, and operational efficiency.
Dangerous or Prohibited Items
CL Pack & Ship refuses packages containing dangerous, illegal, or prohibited items, such as hazardous materials or restricted substances, to comply with shipping regulations.
Improper Packaging
Packages not properly packed to withstand transit may be refused to prevent damage during shipping.
Operational Issues
If transporting a package is impractical due to logistical constraints, CL Pack & Ship may refuse it to maintain service reliability.
Violation of Terms of Service
Packages that violate CL Pack & Ship’s rules, such as exceeding size or weight limits or containing restricted contents, will be refused to uphold service standards.
Unclear Shipping Information
Packages lacking clear contact details or a description of the goods may be refused to ensure accurate delivery.
Package Safety Concerns
If a package poses a risk to the health and safety of employees or customers, CL Pack & Ship will refuse it to maintain a secure environment.
Disruptive Behavior
CL Pack & Ship may refuse packages from customers who are disruptive, abusive, or pose a threat to ensure a safe and respectful workplace.
When Do Storage Fees Apply at This Facility?
Any packages delivered to this facility are subject to storage fees. These fees ensure your goods are stored securely and ready for distribution when needed. Storage fees are a standard part of logistics and warehousing agreements, ensuring that businesses can store their goods securely and access them as needed. These fees can vary based on the type of goods, storage conditions required, and the time items remain in storage. Storage fees help maintain operations, cover facility costs, and provide advanced services like climate-controlled storage.
FAQs
What is a storage fee?
A storage fee is a charge applied for keeping goods or inventory in a warehouse or storage facility for a specified period, often based on the volume, weight, or duration of storage.
What determines the cost of a storage fee?
The cost of a storage fee depends on factors like the type / volume of goods, required storage conditions, volume, any special requirements like temperature control and the duration they are stored.